Dear valued customer,

We are excited to let you know that we will be migrating our support system over the next week to better serve you. While we are committed to minimizing any disruptions, there is a possibility that some messages could be delayed or temporarily lost during this transition.

If you are still waiting to receive a response from us within 3-4 days of contacting our support team, please feel free to reach out to us again. We greatly appreciate your understanding and patience during this process.

Thank you for choosing us, and we look forward to continuing to assist you with your support needs.

Sincerely,
British Customs